Strategic planning

Some how all of our lessons seem to somehow coincide with things going on at work.  Today in my managers meeting we were discussing one of our biggest issues, scheduling surgeries.  As of now we only schedule surgeries on Wednesday and Friday mornings.  Mohs surgery is done in stages, ie, the dr takes a single layer of the lesion at a time, processes it onto a slide, then checks it under a microscope to see if the margins are clear of cancerous cells.  He continues to take "layers" until the cancer is out.  Anyway, he is only in the room with the patient for maybe 10 minutes at a time.  So if we dont have other patients scheduled in between the Dr gets upset because he is "wasting time." Lately we have not been able to fill the schedule with surgeries like we used to.  Long story short, the other managers have been trying to just been buttering burnt toast.  I came out and said what is the real problem here? We ultimately decided that it was the way we are tracking cancerous biopsies.  We came up with a new system, fixed the broken toaster, and now im crossing my fingers that it works!