Quality

In order to improve and control quality, the underlying problem must be diagnosed.  I loved the "scrapping burnt toast" analogy.  I see this all the time in my office.  The doctor I work for is always trying to adjust our policies based on the outlier.  If one thing goes bad they automatically assume that something needs to change, rather then just dealing with that particular problem, and then going back to the original plan.
You wanna come teach my doc a few things?

Motivation

My lesson in my management class this week was also about motivation.   WE discussed several motivational theories.
Thinking about my current job I realized how all of the principles discussed are completely true.  The days I love my job the most are the days that we have all different types of patients.  I love when we have a rare disorder and have to come up with a new treatment regimen just for them. Whereas  the days filled with eczema and acne tend to me long, uneventful, and I find myself looking at the clock a whole lot more.
I also really like the idea of participant managing.  I am a big fan of bureaucratic management style.  As a manager I love getting input about new policies and new ideas that my employees have come up with.  Listening to feedback helps improve morale in our office, and helps everyone feel like they are a part of the bigger picture.  
Money is also a huge motivator for me.  Once I reach a certain place in my life I dont think it will be as big of a motivator, but as of now it is definitley the top of my list.